In line with the principles of best business practice, Primetime Express is proud to announce the introduction of the FreightGuard Service Guarantee as a standard feature for all our valued customers.
On the rare occasion that a parcel is lost or damaged, the FreightGuard Service Guarantee provides compensation — giving you peace of mind when consigning goods with Primetime express. With FreightGuard as our independent claims assessor, any events resulting in a claim are handled swiftly and professionally by a trusted third party.
As a family-owned business, we believe this guarantee reflects our core values: taking responsibility when things go wrong and ensuring our customers are supported with:
- Prompt claims assessment
- No excess applied
- Swift settlement of valid claims
This innovative service will be automatically activated from 1 October, providing compensation of up to R5,000 per consignment at a very competitive rate.
We are confident that this added protection will strengthen your trust in Primetime
Express.
The FreightGuard Service Guarantee Terms and Conditions, which form part of the Primetime Express Terms and Conditions of Carriage, are included here.